In creating JOAH, pronounced (joe-uh), we aimed to create a furniture line that would allow us to combine our interests in architecture, interior design, product design, and business. Since we love decorating and designing, we decided to start JOAH to share our enthusiasm with the world.
JOAH is an ethically operated lifestyle company that offers custom furniture pieces to spread joy through design. We’re proud to provide you with these goods, which we know you’ll like because of their thoughtful design.
Although our headquarters are in London, United Kingdom, we employ designers from around the globe, making our company international. We have designed a collection of traditional and cutting-edge pieces that can be placed in any house, wherever in the globe. Through our partnerships with renowned designers, we can provide exclusive goods. JOAH provides a superior product in both form and function.
Our mission is to provide our clients with a one-of-a-kind purchasing experience that exceeds all expectations. Our priority is to ensure you have a wonderful time with us. As a brand, JOAH stands for originality, innovation, high standards, and exemplary customer care.
We at JOAH know how important it is for you to feel safe while using our service. We are dedicated to offering a safe platform for online purchases that exceed the requirements set out by our payments service provider and the industry.
We can cancel your purchase up to the time it is sent. If you need to cancel your purchase, please contact us at customerserive@jo-ah.com.
You have 48 hours to cancel a custom-made item when you place your order. A 50% cancellation charge will be deducted from your refund.
The Consumer Contracts Regulations 2013 do not alter your right to cancel under the law; thus, if you are a customer from the UK or the EU, you can be certain that your right to cancel will be upheld in full.
Why Us
Make sure you put your proper address and phone number at checkout. The specifics of our shipping trendy dining tables options depending on your location.
To speedily process your transaction, we have a limited time during which changes to your order may be made. Customs clearance in your country may result in additional costs for your purchase. They must be paid to get your baggage released from customs. Please be aware that we cannot foresee the amount of these fees or provide a refund for them.
For information on how these fees are determined and applied to your shipment, we suggest contacting your country’s customs agency directly. Up until the time of shipment, we will do our best to accommodate changes to your shipping address. But remember that the speed with which certain items are sent may make this impossible sometimes. It’s important to know that this may delay your shipment. We wish you complete satisfaction with your purchase. For whatever reason, however, if you decide you’d rather get a refund instead, you may do so as long as the returned item(s) are unopened and still in their original condition and packing. The original packing slip must be included in all returns. If you want to return the whole item, but there was either missing documentation or packaged in more than one box, don’t hesitate to contact customer service.
After your returned item has been received in our warehouse, it will be processed within seven business days.
We will reimburse you using the same method you used to make the initial purchase. The money might appear in your account five to ten business days after completing the transfer.
