10 Chatbot Use Cases Across Industries to Learn From

Soon, chatbots would be evolving way past pattern matching techniques with capabilities like real-time learning through evolutionary algorithms. Facebook opened its developer platform in 2016, espousing the capabilities of its Messenger chatbot. By this time, organizations around the world were adopting chatbots for a variety of business-focused use cases. Fraud is a big problem for the telecom industry, costing the industry $39.89 billion in 2021.[3] Chatbots can help to spot potential fraudulent activities.

But the outputs from AI chatbots divert that traffic away from the paper and other copyright holders, the Times says, making it less likely that users will visit the original source for the information. The newspaper’s lawsuit was filed in federal court in Manhattan and follows what appears to be a breakdown in talks between the newspaper and the two companies, which began in April. In addition, banking chatbots can respond to several basic inquiries about client accounts or financial services.

Communicating with customers on social media

Another great chatbot use case in banking is that they can track users’ expenses and create reports from them. Chatbots can take the collected data and keep your patients informed with relevant healthcare articles and other content. They can also have set push notifications for when a person’s condition changes. This way, bots can get more information about why the condition changes or book a visit with their doctor to check the symptoms. Bots can collect information, such as name, profession, contact details, and medical conditions to create full customer profiles. They can also learn with time the reoccurring symptoms, different preferences, and usual medication.

Chatbots find their utility across a wide spectrum of applications, including customer support, information retrieval, task automation, entertainment, education, healthcare, and more. They can vary from basic rule-based systems that follow predefined scripts to sophisticated AI-powered bots capable of learning and adapting from user interactions. Ultimately, chatbots aim to provide automated assistance, streamline processes, and enhance user experiences in various industries and domains.

Chatbots handle refunds & exchange requests efficiently

A chatbot can take the keywords best phone and respond with an answer or a link from the knowledge database of the brand. There is a lot more to AI chatbots as businesses start using them and analyzing their overall performance. According to research, chatbots are only getting more popular every day. With AI, your customers can give and receive instant feedback about a product or service, improving the feedback loop and giving you insanely valuable insight into buying criteria and support optimizations.

Also, the person can remember more details to discuss during their appointment with the use of notes and blood sugar readings. Bots can help your clients with order confirmation and shipment tracking. You can send the confirmation number to your client straight after their order is processed. Let’s say you run a business with online courses for a variety of professions. Someone interested in painting classes visits your website but can’t find the course that would suit their needs.

They provide refunds, suggest alternative options, and initiate refund claims. Chatbots answer common travel-related questions, such as queries about travel insurance, restrictions, or road conditions. They ensure timely and accurate responses, especially during changing circumstances like the COVID-19 pandemic. The current compound annual growth rate (CAGR) of approximately 22% suggests that this figure could potentially reach $3 billion by the end of the current decade. For instance, a client seeking information about the process of filing for divorce could interact with the law firm’s chatbot. The chatbot could provide a brief overview of the steps involved and offer the option to schedule a consultation with a lawyer to discuss the specific details.

• To communicate that, the customer only has to enter their email (or other information) and that store’s customer support team will reach out to them automatically.
• They can answer queries related to courses, fee structures, and syllabi.
• Another way to use chatbots is to adjust them to make product recommendations.
• This is not necessarily about solving issues (which of course is always desirable) but actually, letting visitors know that their question has been taken into account and would be answered ASAP.
• Mortgage chatbots can be employed on banking websites to automatically inform clients of their credit score, credit card history, their minimum credit payments, their APR, and credit rewards.

Read more about Chatbot Use Cases here.